FAQ

What types of credit cards do you accept?

We accept VISA, MASTER, AMERICAN EXPRESS, and DISCOVER.

 

If I place my order today, when will it ship?

We ship out merchandise normally 1~2 days after order is placed.  It usually takes 2~7 days for orders to arrive to your destination only if the order is taken from stock.  (UPS 3rd day, 2nd day and next day are available).  We also carry other freights other than UPS only for wholesalers/Retailers.  Click on Shipping Info for more information.   All other future orders may take longer.

 

When will my credit car be charged?

 Your credit card will be charged right before shipping.  Once your order is charged and shipped, we will e-mail you with tracking number and/or other appropriate delivery information. You can check your order status in your account page.

 

How can I get a COD order?

 You must provide us a valid re-seller’s permit in order to purchase COD.  We only accept COD paying by cashiers check or money order, but first time buyers should pay in credit cards.

 

What is Pre-Order?

You can place an order on the items we do not have in stock at the moment but coming in short period of time.  We’ll notify you when the shipment is ready.

 

I’ve change my mind, I would like to cancel my order.  What shall I do?

You only have 24 hours to cancel your order.  After 24 hours, all orders will be processed and ready to go.  

 

I would like to return the items, How can I return?

All claim need to be made within 14 days from the receipt of goods.  A return authorization is required before returning any goods.  Failure to obtain a return authorization will delay credit to your account.  No returns on samples. 

 

What if I received a wrong or defective item?

You may please send a few photos of the label on the wrong package you received or pictures of the defection as reference. The Style number of the item is also needed. Our customer service team will try best to solve your problem.

If you return the items without confirming with our customer service first, our staff may not be able to accept the items you returned.

How Do I qualify to buy from retailers/wholesalers?

Most retailers/wholesalers require that you are a registered business with a tax identification or resale number.  

Other requirements may vary according to the retailers/wholesalers.

 

Can you do custom colors and sizes?

Yes!  Please contact simon@ableusaclothing.com with the details of your order for information on minimum order sizes and pricing.

 

Do you ship to any other countries other than United States?

At this time, Able USA can only ship orders to addresses within the United States and Canada.

 

Can I change/modify my order?

Please note that we can help you modify your order before shipment.

It includes changing the size or the color of an item, removing an item, changing the shipping address.

Once your package shipped, we will not be able to change anything.

 

How do I change my shipping address once my order is placed?

We can only update your shipping address before shipment.

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, Please contact our customer service center. We can request to freight company to reroute but you will need to pay extra shipping cost. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.